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General Membership Troubleshooting

Before reaching out to us:

  • Confirm you're logged in with the correct email address. 90% of problems access a membership and free resource downloads are caused by not logging in with the correct email address. 
  • Refresh the page or log out and back in.
  • If you entered your email address and did not receive the one-time access code, check your spam/junk folder.
  • Allow up to 15–30 minutes after purchase for access to update.
  • Items will display a price on the website, but will be free in your shopping cart. You should also see a message that says "Members Download Free."
  • Still having trouble? Email orders@getyourteachon.com with the email address used to purchase your membership.